Troubleshooting

Short answers to keep you moving.

Can’t find Atom after installing?

Restart After Effects, then check Window → Extensions → Atom.
Reinstall the .zxp with ZXP Installer if it’s still missing.
Make sure you’re on After Effects CC 2022 (v22.0) or newer.

Manual ZXP installation

If ZXP Installer isn’t working, you can install Atom manually:

Rename the .zxp file to .zip and unzip it to get the extension folder.
Copy the folder to the extensions directory:
- macOS: /Library/Application Support/Adobe/CEP/extensions/
- Windows: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\
Restart After Effects and check Window → Extensions → Atom.

Sign-in or licence hiccups

No sign-in email? Check spam, wait a minute, then resend or try another inbox.
Key rejected? Confirm it’s active at openrouter.ai/keys and that you have credit available.
Seat limit hit? Open Settings → Account → Deactivate device, then tap Refresh licence.

Automations not landing

Read the response cards. Atom explains what it found or why it stopped.
Tighten the scope: name the comp, the layers, or say “selected layers only”.
Undo, adjust the wording, and rerun in the same chat to build on context.

Feeling slow or stuck

Big comps and expression scans take a moment. Let Atom finish before stacking prompts.
Focus your request to speed things up and keep results tidy.
Visit openrouter.ai/activity if requests time out. Credits or rate limits may need attention.

Need to report an issue?

Tap Share feedback beneath the conversation. It bundles logs with your note.
Tell us what you asked for, what you saw, and any message in the thread. That’s enough to help fast.